ProCall & MetaDirectory by estos
Chat, presence status, video calling, and automatic caller recognition – as an extension for your existing cloud-based or on-premises phone system.
Who is it for?
Companies that want to extend their existing phone system – cloud-based or on-premises – with chat, presence status, video calling, and automatic caller recognition from CRM/ERP data.
Your phone rings, but you only find out who's calling and what it's about once you pick up. Reaching a colleague means asking around whether they have time right now. And for a quick screen-sharing call, you need a separate tool.
- When the phone rings, do you see right away who's calling and which customer data belongs to them?
- Can you tell at a glance whether a colleague is currently available, on a call, or booked in their calendar?
- Do you still use three different programs for calls, chat, and video instead of one?
One interface for calls, chat, and video
ProCall by estos brings telephony, chat, presence status, and video calling together in one interface on PC, Mac, smartphone, or in the browser. Calls can be started with a click from any application, incoming calls answered, forwarded, or put on hold with a click. Presence status updates automatically based on your calendar, so you can see whether a colleague is available without having to ask. For quick discussions, video calling and screen sharing are available directly, and for larger groups, ProCall Meetings supports up to 50 participants.
Works with your existing phone system
ProCall integrates with existing phone systems in a vendor-neutral way, whether that's a cloud phone system or an on-premises system like our Mitel MiVoice Office 400. Multiple locations can be mapped together as well. You don't need to switch phone systems to benefit from ProCall – we check compatibility with your specific system beforehand.
MetaDirectory: caller recognition from your own data
MetaDirectory merges contact data from different sources – such as your CRM, ERP, or Outlook – into one central directory. When the phone rings, a call window with the matching contact information appears automatically, instead of someone having to look it up manually.
Integration with your existing tools
ProCall integrates with Outlook and DATEV, supports common headsets (including Jabra, Poly, EPOS, Yealink), and is also available as an app for Microsoft Teams. Chat can optionally be extended with a ChatGPT integration.
